Failed renders
If a render fails or is not delivered, the 100 credits it used are returned automatically. You do not need to contact support.
Unused packs
You may ask for a refund within 7 days of purchase if none of the pack's credits have been used. Email support@gowellapp.me from your account address and identify the purchase. When approved, the pack's credits are removed.
Completed videos
Credits used for a completed video are not refundable. If a video file is technically defective, contact support so we can review it.
How refunds are paid
Approved refunds go to the original payment method through Stripe. Your bank determines how long the refund takes to appear.
Contact
Billing support: support@gowellapp.me